Do you want to offer a first class customer experience?
Whether it's technical, sales, customer or administrative support, as your <wingman>, every Tobania consultant guarantees the same uniform knowledge and customer experience. Count on our consultants' expertise to enhance your new way of working. We are the preferred partner for financial institutions, the retail sector and other domains in various support services.
Eager to know more?
Then definitely get in touch with Tobian Maxime. He will be happy to schedule a first (virtual) meeting to discuss all your possibilities. Let's get started!
How can we make the difference for your organization?
T-shaped profiles: We make sure each employee is certified and trained to fit your project. Based on your skillset, we make sure we have the right candidate for you.
It’s all about customer satisfaction. Not only do our SLAs speak for themselves, everything we do must enhance your customer’s satisfaction. That’s why our main focus will be on the customer.
Retention & training: the key to retention is providing a clear career path and continue to invest in your employees by training them. Furthermore we consult our employees when we think about the strategy of our company and organize a lot of (digital) events to make our employees ambassadors.
Innovative tools: based on our sector experience, we advise and help you in innovating your customer care department, for example in new ways of interaction with customers (chatbots, video chat, self-healing tools etc.).
How do we deliver?
Staffing: our multi-skilled, well-prepared and trained Tobians adapt quickly to your environment and help you to achieve your goals.
Managed staffing: a team off well-trained and prepared consultants, managed by you or by a Tobania team leader.
Managed Services: a team of well-trained and prepared consultants, managed by a Tobania team leader who is bound to predefined Service Level Agreements (SLAs) and Experience Level Agreements (XLAs) to maintain the highest quality of service.
"Assisting clients in a professional way like a flight commander assists his passengers."
Dive into our solutions
Helpdesk and Customer Support
At your service: customer satisfaction.
Increase your sales!
Boost your organisational productivity on a day-to-day basis.