How can we make the difference for your organization?
- T-shaped profiles: We make sure each employee is certified and trained to fit your project. Based on your skillset, we make sure we have the right candidate for you.
- It’s all about customer satisfaction. Not only do our SLAs speak for themselves, everything we do must enhance your customer’s satisfaction. That’s why our main focus will be on the customer.
- Retention & training: the key to retention is providing a clear career path and continue to invest in your employees by training them. Furthermore we consult our employees when we think about the strategy of our company and organize a lot of (digital) events to make our employees ambassadors.
- Innovative tools: based on our sector experience, we advise and help you in innovating your customer care department, for example in new ways of interaction with customers (chatbots, video chat, self-healing tools etc.).
How do we deliver?
- Staffing: our multi-skilled, well-prepared and trained Tobians adapt quickly to your environment and help you to achieve your goals.
- Managed staffing: a team off well-trained and prepared consultants, managed by you or by a Tobania team leader.
- Managed Services: a team of well-trained and prepared consultants, managed by a Tobania team leader who is bound to predefined Service Level Agreements (SLAs) and Experience Level Agreements (XLAs) to maintain the highest quality of service.
"Assisting clients in a professional way like a flight commander assists his passengers."
Maxime Guilliams
