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To facilitate the modernisation and adoption of technologies, you will be increasingly relying on digital information platforms from now on. By embracing this digital transition, you can deliver effective and connected services. And this in times of increased demand and shrinking budgets.

By 2021, the government will be using software-driven cloud services to simplify and automate its increasingly complex and distributed infrastructure. At the same time, it will be ensuring the development of resilience, continuity, and security.

Fluctuating market conditions force you to regularly adjust and change your software landscape. Thanks to the rapid app development and automation software of RAD, you will always be ahead of the game. So choose development models that are efficient and flexible from the design stage onwards.

In the coming years you will be fully committed to Digital Experience (DX), in which you bring together and connect your customer experience, employee experience, and user experience, all of which were previously isolated from one another.
Bringing even more digital services online will increase your productivity, clear backlogs, and attract talent. For the citizen, this will mean greater convenience, flexibility, and security in accessing government data online.

By 2021, as a government organisation, you will be adapting your business models to develop work processes that connect physical offices with external workspaces. To fully enjoy these new models, you will need to integrate your citizen experience into your end-to-end ecosystem.

The pandemic pushed you towards "digital-first" business models, with organisational resilience and digital operational excellence required to do more with less. This accelerated another trend that was already underway: hyper-automation.

The amount of data you have to deal with as a public sector player is simply extraordinary. Moreover, the more services you provide digitally, the more this data increases exponentially. This can be an advantage, but certainly also a challenge, which is why AI and analytics can bring you numerous benefits. After all, they ensure higher productivity, faster decision-making, and better service.