Hop on the speeding train
What comes to mind when you think of the coronavirus crisis? With us, it is “speed”. After all, the virus struck quickly. And companies had to respond quickly. They reorganised supply chains, launched full-time telecommuting, and accelerated their decision-making in no time.
Do you want your company to be resilient in the long run? Then you need to maintain the speed you were able to unleash during the pandemic. To achieve this, you need to take into account not only potential capacity pressures but also the mental health of your colleagues. How are they coping?
In short, do you want to speed up?
Then ask yourself the following five questions:
What does your customer journey look like?
Your customer journey ensures that you can offer the perfect customer experience online and thus increase your conversion rate. Have you strategically mapped out your customer journey? And have you prepared your digital roadmap? Then the real work begins.
Digital marketing can make it easier for your prospects and customers to discover your e-commerce activities. The protagonists of this story? UI and UX. And don’t forget your customer support colleagues to deal with any questions.
Rapid Application Delivery (RAD) as an accelerator
What about your testing process?
Is a digital workplace the new black?
Today’s rapidly changing world is forcing you to switch to working remotely at lightning speed. Although your work migration has gone quickly and well, you may be worried about some pitfalls. What about constantly changing technologies and your business productivity?
But one thing is certain. In order to be successful in the long term, you need a structured approach. And that is precisely where Tobania can help. We provide complete ICT workplace management services for your business – both in out-sourcing and co-sourcing models.
Business Agility is <key>. So how do you adapt?
Business Agility refers to your ability and willingness to adapt and leverage change for the benefit of your customers. Its goal is to make your company an organisation that adapts, anticipates, and responds to change in VUCA (Volatile, Uncertain, Complex, and Ambiguous) environments. Internal and external customer satisfaction, as well as the continuous improvement of your entire system (organisation, team, individuals, products, and services), are at the heart of Business Agility.