Technical Support

We provide technical infrastructure support in different modus operandi. Think about 1st and 2nd line technical support, on-site engineering, staffing with our Expert-to-Go Model or outsourcing trough Managed Services. These are all domains that we are experts in for Technical Support.
 

1st and 2nd line technical support

Our consultants deliver full ICT workplace management services for your company, both in out- or co-sourcing models. All consultants are ITIL trained and certified and are flexible deployable in periods when more requests are expected. We strive for quality and continuity in service, while at the same time we’re implementing new, and more efficient, technologies and methods.
 

On-site Engineering and Staffing

Tobania has over 200 experienced network-, security- and system engineers working at several customers and projects. These experts have different certifications and are qualified to design, build and operate complex IT environments. They can help you in a wide variety of problems and projects in legacy and innovative new technologies.
 
Depending on the collaboration, these services can be on a time and material-, managed staffing- or SLA based-model.
 

Managed Staffing & Engineering

Engineers are the “players on the field”. With their knowledge on multiple technologies, they can implement and manage solutions at and for the clients. Depending on their competences, the engineers are divided in separate engineering teams.

The engineers are part of a specific “Competence Center” and are functionally managed by the Service Manager. Every ‘Service Manager’ is responsible for a specific client and has the mandate to manage the engineers following the contract agreements of this client. During the transition phase, the transition manager takes care of this functional management. The SLA for this service is based on the best-effort availability of the demanded expertise.
 

Why choose Tobania?

  • Measured efficiency

  • High Potentials

  • Certified engineers based on the workplace environment.

  • Reduced on-boarding time

  • Tobania guaranteed skillset certification ©