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Tobania carries out digital queueing case study at IT Service Point

In the digital world of today, it is often hard to find a good balance between physical availability and online readiness to support every employee in the most efficient way.

So, to make the current physical support at an IT Service Point as productive as possible, Tobania.Workplace carried out a unique case study among employees and support agents: a digital queuing system.
 

Results

Thanks to an iPad that records all service desk requests in advance, both the employee and support agents ultimately increased their productivity by 10%.
 

Tobania.Workplace to the rescue

Are you struggling to fully commit to a digital workplace in these extraordinary times? Our team of dedicated .Workplace consultants loves helping you to evolve to a modern workplace with full focus on your people, processes and tools.

Want to get started? Download the whitepaper <Tobania case study: a digital queueing system for IT Service Points> and contact our experts for more information.

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